Dashboard
Feedback that already knows the story.
AI insight
Editable
Customers mentioning billing delays are 2.4× more likely to give low CSAT. Most complaints come from refund-related tickets with resolution time over 48 hours.
Total responses
12,483
12.4%CSAT
4.42/5
0.18%NPS
47
6%Response rate
38.7%
4.2%Negative alerts
23
8%Product feedback
312
22%Open recovery workflows
14
3%Health
Strong
3 risks need attention
87
CSAT & NPS — last 7 days
CSATNPS
Responses by channel
Zendesk
Intercom
Freshdesk
Email
Top feedback themes
Billing delays
high
142
-0.42
Refund processing
high
98
-0.31
Mobile app crashes
med
76
-0.55
Fast agent response
low
211
+0.62
Live feedback stream
Acme Corp gave CSAT 1 after a billing ticket.
Feature request detected: bulk export to CSV.
Beacon Labs left an NPS promoter response.
Bug cluster mobile login loop grew to 14 mentions.
VIP customer Northwind flagged negative sentiment.
Post-resolution CSAT sent across Zendesk.